Returns Policy
Here at Body Beautiful Lingerie we want you to be happy with both our products and our service. We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund. Written notification must be received within 7 days from the day after receipt of your item, that you wish to cancel your order. Please note that the customer is responsible for the return of the items in question and all returned postage costs will also be met by the customer.
It is a legal obligation of the customer to take reasonable care of all products whilst in their posession. All garments should be in a proper resaleable condition. Written notification must be received within 7 days from the day after receipt of your item.
Please note your statutory rights are not affected if in doubt please refer to the terms of the distance selling act.
The Distance Selling directive ensures a cooling off period and absolute right to cancel during that period. This period ends seven working days after the day of receipt of the goods (working days excludes Saturdays, Sundays and public holidays.) The Customer must request a return under this Directive in writing within the 7 day period. As part of the Directive the customer must also make adequate care and effort to ensure that the product can be resold as new.
Exchange Policy
Once a return notification has been received and the customer has informed of an exchange request , we will instantly reserve this item in question for no more than 7 days for items bought within the U.K. International sales will have an extended reservation time of no more than 10 days.
The qualifying reservation starts from the date the return notification has been received. However, if the requested item is out of stock we will endeavour to replace the item within 30 days from receipt of the notification date. if by which time the item requested has not been obtained via the manufacturer the payment for the specific item will be refunded.
Please note there is a re-posting standard fee of £3.50 to both uk and international customers. |
